CUSTOMER DATA PLATFORM

A comprehensive & scalable feature-rich customer repository empowering CSP’s to assimilate data from multiple touch points thereby enabling AI based solutions to improve customer experience , increase customer retention & enhancing Customer Life time value (CLTV).

Call & Usage Record

Mobile Apps

CRM

Crowd Sourced

Network OSS

Call & Data Probes

CDP FEATURE REPOSITORY

CDP Features

Algorithm Output

CLTV Suite

Customer Experience GIS

Customer Analytics suite

Location Algorithm

Machine Learning Algorithm

AI-ML Model repository

Call & Usage Record

Mobile Apps

CRM

Crowd Sourced

Network OSS

Call & Data Probes

CLTV Suite

Customer Experience GIS

Customer Analytics suite

KEY FEATURES

Deep Customer Insights

Discerning Customer usage, experience and behavioral insights by dissecting customer (subscriber) patterns across data sources like network probes, call trace data, call & data records, CRM & OSS.

AI/ML Model Repository

Pre trained AI/ML model for customer location and deep experience insights catering to CSPs problem scenarios. ML Algorithms further help in enhancing CDP features.

Scalable

Highly scalable solution supporting millions of customer (subscriber) features and dimensions. Compatible with CSPs cloud and Big Data ecosystem.

Multiple Stakeholder Support

CDP and its reporting suite is employable across cross section of teams from CXOs to analysts to marketing stakeholders.

Multiple Scenarios Application

Can apply to range of problem statements faced by business teams from Churn, Degrowth & NPS analytics, , Retention & Upsell campaigns.