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CEMplifying Customer Experience management by channelling Al & Big Data
using CEMpliFi Platform
80% Network Issues Auto Resolved for Tier 1 CSP with Multi-Vendor Multi-technology network.
70% win backs achieved for high risk customers for Tier 1 CSP in Hyper price-competitive market.
65% Customer care complaints auto triaged for Tier 1 operator in SE Asia.
Customer Centric comprehensive metric to rank smart phone performance for Tier 1 operator in BYOD market In SE Asia.
Enterprise Solution for connected devices ecosystem powered by CEMpliFi Data engine
A comprehensive & scalable feature-rich customer repository empowering CSP's to assimilate data from multiple touch points thereby enabling AI based solutions to improve customer experience , increase customer retention & enhancing Customer Life time value.
GIS based customer & location analytics platform capturing customer behaviour encompassing mobility , interests , demographics and usage analytics via interactive Map visualization , tailored for marketing campaigns and revenue initiatives for CSP's downstream B2B client’s.
An end to end 5G ready unified OSS encompassing low-latency data collection , near real time data processing and predictive insights for Operators & Private 5G players' connected devices ecosystem entailing IoT, Smartphones , CPEs , Smart Cells & Wi-Fi routers.
AI Model Repository for Network Anomaly Detection, RCA , SON, Planning, Driverless Route Performance.
Scalable AI Customer models for Customer Management including Churn, Growth/Degrowth, Upsell.
Scalable Location based models for Home, Work, Commute/Route analysis and identification.
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