Mobile World Congress (MWC) is a pivotal gathering, attracting […]
CEMplifying Customer Experience Management by channelling Al & Big Data
using CEMpliFi Platform
Customer Centric comprehensive metric to rank smart phone performance for Tier 1 operator in BYOD market In SE Asia.
80% Network Issues Auto Resolved for Tier 1 CSP with Multi-Vendor Multi-technology network.
Enterprise Solution for connected devices ecosystem powered by CEMpliFi Data engine
70% win backs achieved for high risk customers for Tier 1 CSP in Hyper price-competitive market.
65% Customer care complaints auto triaged for Tier 1 operator in SE Asia.
A comprehensive & scalable feature-rich customer repository empowering OpCos to assimilate data from multiple touch points thereby enabling AI based solutions to improve customer experience , increase customer retention & enhancing Customer Life time value.
GIS based customer & location analytics platform capturing customer behaviour encompassing mobility , interests , demographics and usage analytics via interactive Map visualization , tailored for marketing campaigns and revenue initiatives for OpCos downstream B2B client’s.
An end to end 5G ready unified OSS encompassing low-latency data collection , near real time data processing and predictive insights for Operators & Private 5G players' connected devices ecosystem entailing IoT, Smartphones , CPEs , Smart Cells & Wi-Fi routers.
Dashboard and GIS Layer
Data Analytics and Intelligence Layer
Data Management Layer
CEMpliFi platform solves intricate problem scenario-us for its clients by assimilating, processing and analysing data from plethora of data sources.
Interactive Open-source BI and Map
visualization interface catering to
different CSP stakeholders from C-Suite to Analytics teams.
A flexible and Compatible architecture which also supports integration with CSP’s Off the shelf BI tools.
AI Model Repository for Network Anomaly Detection, RCA , SON, Planning, Driverless Route Performance.
Scalable AI Customer models for Customer Management including Churn, Growth/Degrowth, Upsell.
Scalable Location based models for Home, Work, Commute/Route analysis and identification.
Data ingestion pipeline from end point devices like CPEs/SMs/Aps/Routers.
Data Ingestion pipeline for various internal and external data sources.
Network RCA Engine
Customer Based Demand
Forecasting
Energy Saving Management
Device Launch Readiness
Smartphone Purchasing Propensity
Device Performance
Benchmarking
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Technical Smart Care
User Data Experience
Customer Churn & Upgrade
Competitor Network
Throughput Prediction
Broadband Planning
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